Questions & Answers

1. Check to see if your device still has active service. If not, log into your account to make a payment — service is restored immediately.
2. For OBD trackers, unplug it from the car and plug it back in to reset the power.
3. For portable devices, check to see if it still has power. If it has no power, charge it.
4. For portable devices, press the SOS button (the big button on top) for 6 seconds. If it vibrates, it will send its location to the server.
5. Contact us if it still does not work.

1. We are Spectrum Tracking Inc.: A tech company based out of Louisville, KY. We specialize in GPS tracking for vehicles, people, and assets. Our goal is to provide reliable and affordable GPS tracking services to families and companies. Our plans start at just $9.95 a month.
2. Our products and services always provide a user-friendly interface whether you have one vehicle or hundreds — all you need is internet access. Check on the people you love or the assets that matter from your desktop or smartphone.
3. We've gained the trust of thousands of customers over the years. You're our priority.

No. We have no relationship with Spectrum (the cable company). We provide GPS tracking services for vehicles, assets, and people.

Spectrum Smart works on most vehicles manufactured after 1996. If you're unsure, contact us before ordering.

There is no contract and no obligations. You'll be given the option to pay monthly or annually — you'll never feel locked in to anything.

Absolutely. You'll be able to monitor your vehicle or fleet with our iOS and Android app in real time.

Service plans start at $9.95 per device per month. Devices start at $67. There are no contracts and no hidden fees. Free shipping and free returns within 30 days.

We offer a 30-day free return policy. If you're not satisfied, ship the device back for a full refund, no questions asked.

Yes. The platform is built for both individuals and business owners. You can manage one or multiple vehicles under one account.

Yes. You can create sub-accounts. Each account owner can monitor the same vehicle, replay the historical route, and print reports.

Yes. For OBD trackers, just unplug from one car and plug into another. The device will begin tracking the new vehicle immediately.

Yes. Spectrum Tracking operates in 30+ countries. We strongly recommend contacting us first to confirm coverage in your specific region before ordering.

1. Select your vehicle on the right side of the map window.
2. The yellow circle on the map is your vehicle (with the driver's name inside).

1. Click the Replay button on the navigation menu.
2. Choose your vehicle.
3. Select the start and end time on the right side of the screen.
4. Routes will show on the map with start and end location markers.
5. Detailed trip info shows on the left side of the window.

1. Click Reports on the navigation bar.
2. Select start and end time, and choose your vehicle.
3. The trip report will appear, including major events (engine start/stop, speeding, etc.).
4. Save data to an Excel file for further analysis.

1. A delay of a few minutes is normal, especially in cold weather when the device takes longer to start.
2. Weak cellular signal also causes slight delays. Saved data uploads automatically once signal improves.
3. If you experience delays longer than 5 minutes with good signal, please contact our team for troubleshooting.

More than ten alert types are available — including speeding, geofence entry/exit, harsh braking, harsh acceleration, engine start/stop, and more. Geofence alerts are particularly popular: name your zones and receive alerts every time a vehicle enters or exits.

Yes. You can add as many email addresses as you like. Separate them with a semicolon (;).

1. Log into your account from a desktop.
2. Click the Pay button on the navigation bar and choose a plan.
3. Complete the payment — your new card information will be updated automatically.

1. Log into your account from a desktop.
2. Click the Admin button, then click Update Device.
3. Click the first column of your listed device.
4. Change Auto Renew from True to False.
5. Click Save.

• GPS location
• Speed metrics
• Fuel consumption and fuel levels
• Vehicle battery information
• Acceleration / deceleration metrics
• Engine start and stop times
• Odometer (if supported)
• Device connection and disconnection events

Yes. Data is transmitted using an SSL-encrypted connection and stored in an encrypted database. Your data is never accessible to unauthorized parties.

No. We do not share any of your information with outside sources or companies. See our Privacy Policy for full details.

With Spectrum Fleet you get a top-rated product, reliable service, and comprehensive support that includes:

1. A modern, intuitive interface designed for ease of use.
2. Reliable 4G devices compatible with most major carriers.
3. Responsive support team based locally in Louisville, KY.
4. Dedicated customer success representatives for onboarding and training.
5. Flexible plans with no contracts or lock-in.
6. Comprehensive automated reporting on fleet usage, efficiency, and driver behavior.
7. Fully integrated dashcams with live-streaming and on-demand playback.
8. Integration capability with leading CRM and fleet management systems via API.

With the constant evolution of mobile technology, telematics is trending toward exponential growth. More businesses are recognizing the need to monitor fleet activity to control costs, boost productivity, improve accountability, and maintain compliance with government regulations. Join Spectrum Tracking on the frontline of this expanding technology.