The question typically starts like this, "my son left 3 minutes ago but it still shows the car is on the driveway." To understand the mystery let look at the tracking device first.
The GPS tracker is a micro-computer without a screen. It has a powerful CPU to communicate with the satellite, the cellular tower and your car computer system. It uses lots of power when it is active. Because the power is provided by your car battery, keeping the device on all the time can drain your car battery quickly. To conserve car battery we let the device sleep when the car is parked.
In the morning when you turn on the engine, the device is waked up. Just like our computer, it can take a few minutes for the device to fire up the cpu, connect to the cellular tower and connect to the satellite. This can take up to 3-5 minutes. During this period, the device will not upload data to the server and there is no update on your screen.
Once it enters the working mode, it will send the location immediately to the cellular tower and then transfer to the cloud servers. The servers then push the data to the internet and then route to your computer. At this stage the delay should be less than 2 minutes if you use the every 60 seconds update.
To find out exactly how much delay do you experience, you can do a simple test yourself on your phone. Open the app and click the people icon shown in the picture below. You will see a new icon shown on the map. This icon shows your current location. Put your GPS tracker in your car and drive a 5-10 minutes. You should see the ME icon is always ahead of your car icon. The distance between these two icons is the delay. Have fun.
1. Check whether you still have active service. From your desktop click the double-triangle on the left and you can find the service expiration from the table.
2. For OBD II tracker, unplug the device and plug back to reset the device.
3. Check whether the device has power. If there is power you should see the green light on. The device can get loose over time. If it has power the lights should be on. You can use an extension cable to better connect to the obd port.
Spectrum Tracking INC. is a technological company based in Louisville, KY. The company engages in GPS tracking for vehicles, person, and assets. We strive to provide reliable but also very affortable GPS tracking service to families and companies as well. Starting from $6.95 per month we provide various plans to meet different needs of parents and business owners.
No matter where you have one vehicle or hundreds of vehicles, our platform gives you user friendly interface and easy assess information. As long as you have internet access, you can get comprehensive information about your vehicle from desktop or smartphone.
Over the years we have gained trusts from thousands of customers. We are proud that we can meet your expectations and serve your needs.
NO. We have no relationship with Spectrum (the cable company).
Spectrum Tracking means we track vehicle, asset, people. We also plan to track pets and phones in the near future.
Sometimes your vehicle left home already but on the map it is still at home. It is normal for delay of a few minutes because in the winter the device takes a few minute to start. The colder the weather is, the longer it takes.
In areas that the mobile signal is not very good, the device will not be able to connect to the tower to upload information. This can also cause delay. The saved data will be uploaded when the connection is good.
But if the delay is more than 5 minutes in well covered area, then it might have technical issues. Please contact us so our engineers can help you to troubleshoot the problem.
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